IPL 2023: Jio Cinema faces backlash as fans complain of opening day app crashes and buffering issues
On the first day of the Indian Premier League (IPL) 2023, Reliance-owned Jio Cinema, which has secured the digital streaming rights for the money-rich league, has been criticized on social media platforms for numerous complaints about the app’s slow buffering and crashing.
The app malfunctioned during the opening match between Chennai Super Kings (CSK) and Gujarat Titans (GT), leaving many viewers disappointed as they were unable to watch the match without technical issues.
Notably, it marks the first time for two companies to broadcast the IPL matches on separate platforms in India and other regions. The TV rights have been acquired by Disney Star and they broadcast the games on the Star Sports network. Similarly, Viacom18 has acquired the digital rights and they are streaming the money-rich competition for free on their OTT platform Jio Cinema.
Here’s how fans reacted:
Couldn’t connect at all @JioCinema – it hangs every time i try to watch live streaming from #CSKvsGT.
I am on Airtel— Vikrant Gupta (@vikrantgupta73) March 31, 2023
Is this also a new IPL line where you have to click refresh #JioCinema after every 15 seconds? #IPL2023 pic.twitter.com/I6c1qZQKdb
— ansHU MOR (@anshuMor) March 31, 2023
Jio Cinema offers an experience that no other channel in IPL’s history could provide!!
Automatic pause that says “Something went wrong. Click to refresh”
Am I the privileged one, or do you also experience such technological genius!?
— Sekhar (@LearningEleven) March 31, 2023
it hangs, slow server, very bad experience watching on jio.#JioCrash pic.twitter.com/kzEbIFRVO0
— Sandeepkishore 🇮🇳 (@sandeepkishore_) March 31, 2023
What’s going on..It’s not working.. #JioCrash pic.twitter.com/oVNhVyAu2u
— Sushma Pandey (@ISushmaPandey) March 31, 2023
My wifi speed is 150 mbps and jio cinema is still struggling with it.. after every 2-3 minutes it buffers #IPL #JioCinema #GTvsCSK pic.twitter.com/7F1wXP9tJi
— Panga Edits (@pangaedits) March 31, 2023
#JioCinema Buffering buffering buffering buffering on Samsung TV with 200MBPS connection.
Poor service throughout @JioCinema @OfficialJioTV @reliancejio @JioCare pic.twitter.com/quk8SUTBnI— Vijay Pratap Rana (@VJPratapRana) March 31, 2023
#JioCinema after running for 5 minutes pic.twitter.com/0WeKYCsGts
— bidag-sonar (@prayag_sonar) March 31, 2023
Jiocinema for every few minutes pic.twitter.com/wo4SFeZ5xc
— Kadak (@kadak_chai_) March 31, 2023
Jio cinema Crash ho rha hai ek innings May 20 ible error aya Lekin quality bohot badiya hai pic.twitter.com/5rnd9yU6Q7
— Tanmay Ghorai (@Techuniqueyt) March 31, 2023
@reliancejio jio cinema app bhut hang kar rha hai.aur app crash ho ja rha hai very bad experience please improve this app.
— Shubham pathak (@sbhampthak) March 30, 2023
This is very bad @JioCinema. Jio cinema malfunctions and buffers and crashes #JioCinemaCrash
— Ravi Bommisetty ✡️ (@VRBommisetty) March 31, 2023
Jio is not working properly. Bad experience. #JioCrash pic.twitter.com/z5skocnw6q
— Versha Singh (@Vershasingh26) March 31, 2023
Jiocinema for every few minutes:#jiocrash #TATAIPL2023 pic.twitter.com/2XvoVAi211
— GK (@ggk____) March 31, 2023
Jio Cinema, in particular, responded to users on Twitter, apologizing for the inconvenience experienced by fans. Jio said, “We apologize for this issue. We don’t want you to have this kind of experience. Please send us a private message with your operating system, app version and mobile number to help us resolve this issue. Thank you for your patience and we hope this issue resolved as quickly as possible.” In addition, their Twitter account advised some users to uninstall and reinstall the app.
Talking about the match, Gujarat led by Hardik Pandya won MS Dhoni‘s Chennai and recorded a thrilling five wicket win. Ruturaj Gaikwad took CSK to 178/7 thanks to his sensational 92 runs, including 4 fours and 9 sixes. However, Gujarat managed to chase the target in 19.2 overs, thanks Shubman Gill‘s half-century (63 from 36) and Rashid Khan’s all-round effort (2 wickets for 22 and 3-ball 10 run knock).
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